Website Privacy Policy
Last updated: 23 September 2026
KVR Automotive Ltd (company number 14235146) is responsible for personal information collected through https://kvrautomotive.co.uk and enquiries sent to KVR Automotive through our social media pages, messages and lead forms. This notice explains what we collect, why we use it and your choices. Reading or using the website does not mean you have consented to marketing.
1. Contact us
For privacy questions or to exercise your rights, contact KVR Automotive Ltd at hello@kvrautomotive.co.uk, telephone 01159 814333, or write to Unit 42, Nottingham South & Wilford Ind Est, Ruddington Lane, Wilford, Nottingham NG11 7EP. This is our customer contact address. Our registered office is 7 Marconi Gate, Staffordshire Technology Park, Stafford, England, ST18 0FZ.
2. Information we collect
When you contact us, request a quote or book a service, we may receive your name, contact details, vehicle registration and other vehicle details, the tyre or garage service you need, appointment preferences, and anything else you include in your enquiry. If work goes ahead, we may keep booking, service, invoice and payment records. We may also receive correspondence and feedback. Our website and its service providers may collect technical information such as your IP address, browser, pages visited and cookie choices.
If you submit a Facebook or Instagram lead form, Meta collects the information you enter and makes it available to us. We use the form answers to respond to your specific tyre, MOT, servicing or repair enquiry. Meta's own privacy notice also applies to your use of its services. Please do not include sensitive personal information in an enquiry unless it is necessary.
3. Why we use it and our lawful bases
- Enquiries, quotes and bookings: to answer you, check availability and arrange work you request. This is usually necessary to take steps at your request before a contract, or to perform a contract.
- Providing services: to carry out work, keep service and payment records, and handle follow-up questions. We rely on contract, legal obligations such as accounting requirements, and our legitimate interests in running and improving our service, as applicable.
- Website operation and security: to keep the site working, understand use and protect against misuse. We rely on legitimate interests where appropriate. Non-essential cookies or similar technologies require the applicable choice or consent.
- Marketing: we may send offers only where we have a lawful basis and meet the rules for the communication channel. Where consent is required, we will ask separately. An enquiry or lead form submission alone does not subscribe you to marketing. You can object to direct marketing at any time by contacting us or using an unsubscribe option provided in a message.
Providing contact and vehicle details is optional, but without the information needed for a particular enquiry or booking we may be unable to respond or provide the service. We do not use enquiry details to make solely automated decisions with legal or similarly significant effects.
4. Who receives information
Relevant staff and service providers may access information to handle enquiries and run the business. These can include our website and email providers, booking or customer management services, payment providers, and professional advisers. Meta processes information collected on its platforms and shares submitted lead form details with us. We may disclose information to public authorities where required by law. We do not sell your enquiry details.
5. How long we keep it
We keep information only for as long as needed for the purpose collected. An enquiry that does not become a booking is kept while we deal with it and for a reasonable period to manage follow-up or disputes. Booking, service and payment records may be retained longer to meet accounting, tax and other legal obligations and to handle claims. We review information and delete or anonymise it when it is no longer needed. You can ask about the period that applies to your information using the contact details above.
6. International processing and security
Some online service providers, including social media platforms, may process information outside the UK. Where UK law requires safeguards for a transfer we arrange, we use an appropriate transfer mechanism or rely on an applicable adequacy decision. Contact us for information about safeguards relevant to your data. We use reasonable technical and organisational measures to protect information, although no internet transmission can be guaranteed completely secure.
7. Cookies and other sites
The website may use essential cookies and, where enabled, optional analytics or other technologies. See our Cookie Policy and any on-site cookie controls for the current details and choices. You can also manage cookies in your browser. Links to other sites, including booking services and social media platforms, may take you to services with their own privacy notices.
8. Your rights
Under UK data protection law you may have rights to access, correct or erase your personal information, restrict or object to processing, and receive certain information in a portable format. You may withdraw consent where processing relies on it; this does not affect processing carried out before withdrawal. The rights depend on the circumstances and may have exceptions. Contact us to make a request. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint/.
9. Changes
We may update this notice when our services or data practices change. The latest version and update date will appear here.